Need help with your order or product?
Whether you have a question before ordering or need assistance with an existing purchase, the Roadlivo™ customer-support team is here to help with product information, orders, shipping, tracking, returns, refunds, and other order-related questions.
Daily customer support
Send us an email.
Email is the best way to contact us about products, existing orders, delivery questions, returns, refunds, damaged items, or other customer-service requests.
service@roadlivo.com →Contact us by phone.
You may also contact our customer-support team by phone during our regular service hours for general product and order-related questions.
+86 157-8964-8494 →A few details can help us assist you faster.
Include your order number when contacting us about an existing purchase.
Please use or include the email address associated with your order.
For damaged, incorrect, or product-related issues, clear photos may help us review your request.
Common customer-support topics
Product information, use, specifications, compatibility, and general questions before ordering.
Questions about an existing order, order details, payment confirmation, or order-related information.
Delivery status, tracking information, shipping questions, and order-arrival concerns.
Assistance when an item arrives damaged, incomplete, or different from the item ordered.
Return eligibility, return instructions, and the appropriate destination for approved returns.
Questions regarding approved refunds, refund processing, or other refund-related matters.
Please contact us before returning merchandise.
Our registered business address is not automatically the return warehouse address.
Please contact our customer-support team before sending any item back. Once your return request has been reviewed and approved, we will provide the applicable return instructions and return destination.
Contact & Business Information
No. 4 Yuejia 2nd Street,
Shimen Subdistrict, Baiyun District,
Guangzhou, Guangdong, China