Secure, straightforward checkout.
This page explains how payments are handled when you shop with Roadlivo™, including checkout security, payment authorization, billing information, failed transactions, refunds, and important security practices.
Payment information is handled through the secure checkout environment available through our online store.
Available payment options are displayed during checkout based on your order and checkout location.
Certain transactions may be reviewed before fulfillment to help protect customers and our store.
Available ways to pay
The payment methods available for your purchase are shown during checkout.
Available options may vary depending on your location, order details, currency, payment provider availability, and other checkout conditions.
Please select one of the payment methods displayed during checkout and follow the instructions shown on screen.
How checkout information is handled
Our online store uses security technologies designed to help protect information transmitted during the checkout process.
Payment transactions may be processed through third-party payment-service providers that operate the payment infrastructure used during checkout.
Roadlivo™ customer support does not require customers to email full card numbers, card security codes, banking passwords, or other financial login credentials.
When a payment is submitted
When you submit an order, your payment provider may be asked to authorize the applicable transaction.
Payment authorization confirms whether the transaction can proceed based on the information provided and the decision of the applicable payment provider or financial institution.
An order is not necessarily considered successfully completed until the applicable checkout and payment process has been accepted.
Enter accurate payment details
Please make sure the billing information entered during checkout is accurate and consistent with the information associated with the selected payment method.
Incorrect billing information may cause a payment to be declined, delayed, or subject to additional review.
If your payment does not go through
A payment may be declined for reasons determined by the applicable payment provider, card issuer, financial institution, or checkout system.
- Incorrect billing or payment information.
- Insufficient available funds or credit.
- Payment-provider security checks.
- Transaction limits or restrictions.
- Expired or unavailable payment methods.
- Temporary payment-network or authorization issues.
If a payment is declined, review the information entered during checkout or contact the applicable payment provider for additional information.
Some orders may require review
Certain transactions may be reviewed before fulfillment to help protect customers, payment providers, and our store against unauthorized or potentially fraudulent activity.
In some cases, we may contact you using the information provided with your order if additional order verification is reasonably necessary.
Verification requests are intended to confirm order-related information. We will not ask you to send banking passwords or complete card-security information by email.
Prices and transaction currency
Product prices and applicable checkout amounts are displayed through our online store during the shopping and checkout process.
Depending on your payment provider, account currency, or location, your financial institution may apply currency conversion, foreign-transaction, or other payment-related charges independently of Roadlivo™.
Any such charges imposed by a financial institution or payment provider are determined by that provider.
Understanding temporary payment activity
In some situations, a payment account may temporarily display a pending authorization in addition to a completed transaction.
Pending authorizations are controlled by the applicable payment provider or financial institution and may take time to update or disappear.
If you believe you were charged more than once for the same Roadlivo™ order, contact our customer-support team with your order number and a description of the issue.
How approved refunds are returned
When a refund is approved and processed, it is generally returned through the applicable payment method or payment channel associated with the original transaction.
After we process a refund, additional time may be required before the transaction appears on your account.
Processing times may vary depending on the payment provider, card issuer, bank, financial institution, or other service involved in the transaction.
What customer support may request
When contacting us about a payment-related issue, our team may request information needed to identify the applicable order.
Your order number, checkout email address, and a description of the payment issue.
Full card numbers, security codes, banking passwords, account passwords, or other private login credentials.
Protect yourself when shopping online
Customers should also take reasonable precautions when shopping and communicating online.
- Keep account and payment passwords private.
- Do not send complete payment-card details by email.
- Review checkout information carefully before submitting an order.
- Verify unexpected payment requests before providing information.
- Keep order-confirmation and payment records for reference.
Changes to payment information
We may update this Payment & Security information from time to time to reflect changes in checkout functionality, payment providers, store operations, security practices, or applicable requirements.
The latest version may display a revised date at the top of this page.
Contact Roadlivo™ Customer Care.
If your question relates to an existing order, please include your order number, the email address used at checkout, and a short description of the payment issue.