Your privacy matters to us.
This Privacy Policy explains how Roadlivo™ collects, uses, stores, and shares information when you visit our online store, make a purchase, contact customer support, or otherwise interact with our services.
About this Privacy Policy
Roadlivo™ is operated by Guangzhou Yili Biotechnology Co., Ltd. This Privacy Policy describes how information may be handled when you access or use the Roadlivo™ online store and related customer-service functions.
By using our website or providing information through our store, you acknowledge the practices described in this Privacy Policy.
Information you provide to us
We may collect information that you provide directly when you place an order, create or update checkout information, contact customer support, communicate with us, or otherwise interact with our store.
Such as your name, email address, telephone number, billing address, and shipping address.
Such as products purchased, quantities, order number, transaction details, and fulfillment information.
Such as messages, questions, photos, attachments, return requests, and other information you provide when contacting our support team.
Payment transactions may be processed by payment-service providers. We may receive limited transaction-related information needed to process or manage your order.
Information generated when you use our store
When you visit or interact with our website, certain technical and usage information may be collected automatically through cookies, pixels, log files, device technologies, or similar tools.
Such as browser type, device type, operating system, screen information, and device settings.
Such as IP address, approximate location derived from network information, and connection-related data.
Such as pages viewed, products viewed, website interactions, referral information, and session activity.
Why we process information
We may use information collected through our store for legitimate business and operational purposes, including:
- Processing and fulfilling customer orders.
- Providing shipping, delivery, and tracking information.
- Communicating about orders, products, returns, refunds, and customer-service requests.
- Operating, maintaining, and improving our website.
- Detecting, investigating, and helping prevent fraudulent, unauthorized, or potentially harmful activity.
- Maintaining business, transaction, accounting, and customer-service records.
- Complying with applicable legal, regulatory, tax, accounting, or administrative obligations.
- Understanding how customers use and interact with our online store.
How website technologies may be used
Our online store may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping-cart functions, understand website usage, improve performance, and support security.
Your browser may allow you to manage or block certain cookies. Changing cookie settings may affect the availability or functionality of some parts of the website.
When information may be shared
We may share information with third parties where reasonably necessary to operate our store, provide services, process transactions, fulfill orders, protect our business, or comply with legal obligations.
Providers that support website hosting, ecommerce functionality, technical infrastructure, analytics, security, or related store operations.
Payment processors and financial-service providers involved in completing or managing transactions.
Carriers, fulfillment partners, logistics providers, and other parties involved in preparing and delivering customer orders.
Accountants, advisers, service providers, regulators, authorities, or other parties where required or reasonably necessary for business or legal purposes.
How long information may be retained
We may retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, provide customer support, resolve disputes, prevent fraud, and comply with applicable legal or regulatory obligations.
Retention periods may vary depending on the type of information, the reason it was collected, and applicable business or legal requirements.
Choices regarding your information
Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.
- Request information about certain personal information we maintain about you.
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion of certain information, subject to applicable exceptions.
- Request information about how certain personal information is processed or shared.
To submit a privacy-related request, contact us at service@roadlivo.com . We may need to verify your request before taking action.
Protecting information
We use reasonable administrative, technical, and operational measures intended to help protect information handled through our store.
However, no method of internet transmission, electronic storage, or information-security system can be guaranteed to be completely secure in every circumstance.
Services intended for general audiences
Our online store is designed for general commercial use and is not specifically directed toward children.
If you believe a child has provided personal information through our store in circumstances that require action, please contact our customer-support team.
Information may be processed in different locations
Because our store may rely on service providers, fulfillment partners, technology providers, and other business partners operating in different locations, information may be processed or stored outside the jurisdiction where you live.
Where required, information is handled in accordance with applicable legal and contractual requirements.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, operational requirements, or applicable requirements.
When we update this policy, the revised version may display an updated date at the top of this page.
Contact Roadlivo™
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact our customer-support team.