Terms for using and shopping with Roadlivo™.
These Terms and Conditions explain the rules that apply when you access the Roadlivo™ online store, browse our products, place an order, communicate with customer support, or otherwise use our services.
Acceptance of these terms
Roadlivo™ is operated by Guangzhou Yili Biotechnology Co., Ltd. These Terms and Conditions apply to your use of the Roadlivo™ online store and related services.
By accessing or using our website, placing an order, or otherwise interacting with our services, you agree to be bound by these Terms and Conditions to the extent permitted by applicable law.
If you do not agree with these terms, you should not use the website or submit an order.
Using the Roadlivo™ website
You may use our website for lawful personal shopping, product research, order management, customer-service communication, and other legitimate purposes associated with Roadlivo™ products and services.
You agree not to use the website in a manner that interferes with its operation, compromises security, damages the store, disrupts other users, or violates applicable requirements.
Information provided by you
When placing an order or contacting us, you agree to provide information that is reasonably accurate, complete, and current.
This may include your name, shipping address, billing information, email address, telephone number, and other information required to process or support an order.
Inaccurate or incomplete information may affect order processing, delivery, payment authorization, or customer support.
Product descriptions and specifications
We aim to present product descriptions, images, specifications, measurements, materials, features, and other product information as clearly as reasonably possible.
Actual appearance may vary slightly depending on lighting, photography, display settings, manufacturing tolerances, product updates, or other normal variations.
For automotive accessories, customers should carefully review dimensions, installation information, intended placement, and compatibility details before purchasing.
Vehicle interiors, dimensions, configurations, trim levels, and model-year specifications may differ. Customers should compare applicable product information with their own vehicle before ordering.
Availability may change
Product availability may change without prior notice due to inventory levels, fulfillment conditions, supplier availability, product updates, or other operational factors.
We may discontinue, replace, modify, or temporarily remove products from the store where reasonably necessary.
Placing an order
Submitting an order represents your request to purchase the selected products using the information provided during checkout.
Orders may be subject to payment authorization, order review, inventory availability, address verification, fraud-prevention measures, and fulfillment requirements.
Receipt of an order confirmation does not necessarily mean that every aspect of the order has completed processing.
Verification and order acceptance
We may review orders where reasonably necessary to verify payment, shipping information, inventory, transaction details, or other order-related information.
Where permitted, an order may be cancelled, limited, or declined if there is evidence of unauthorized activity, payment failure, inaccurate information, suspected misuse, pricing error, inventory unavailability, or another issue preventing normal fulfillment.
Prices and promotions
Product prices are displayed through the Roadlivo™ online store and may change from time to time.
Promotions, discounts, bundles, special offers, and sale pricing may be subject to availability, specific conditions, applicable dates, or other limitations.
If an obvious pricing or technical error affects an order, we may contact the customer or take appropriate corrective action where permitted.
Payment and authorization
Available payment methods are shown during checkout and may depend on the transaction, location, currency, payment-provider availability, or other checkout conditions.
Payment transactions may be processed through third-party payment providers.
You agree to provide valid payment information and authorize the applicable payment provider to process the transaction associated with your order.
Roadlivo™ customer support does not require customers to email complete card numbers, security codes, banking passwords, or private financial-account login credentials.
Fulfillment and delivery
Orders may require processing and fulfillment before being transferred to a carrier or logistics provider.
Delivery timing may vary depending on destination, carrier, fulfillment location, customs processing, weather, transportation conditions, and other factors.
Tracking estimates and delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.
Address accuracy
Customers are responsible for reviewing shipping information before submitting an order.
Incomplete or inaccurate addresses may result in delays, failed delivery, carrier redirection, or a returned shipment.
If you discover an address error after checkout, contact us as soon as possible. Changes cannot be guaranteed after fulfillment or shipment preparation has begun.
After-sales requests
Return, refund, damaged-item, incorrect-item, and other after-sales requests are reviewed based on the circumstances of the applicable order.
Customers should contact our customer-support team before sending merchandise back.
Approved return requests will receive the applicable return instructions and return destination from customer support.
Changes to existing orders
Requests to modify or cancel an order should be submitted as soon as possible.
Once processing, fulfillment, packaging, or shipment preparation has begun, changes or cancellation may no longer be possible.
Proper use of automotive accessories
Roadlivo™ products should be used only for their intended purpose and in accordance with applicable product information, instructions, warnings, and common-sense safety practices.
Customers are responsible for determining whether a product is appropriate for their vehicle, installation location, intended use, and individual circumstances.
Do not use or install an accessory in a way that obstructs safe driving, vehicle controls, visibility, airbags, pedals, restraint systems, or other safety-related functions.
Roadlivo™ content and branding
Website content associated with Roadlivo™, including branding, logos, graphics, layout, product presentation, written content, photographs, design elements, and other materials, may be protected by applicable intellectual-property rights.
Except where permitted by law or expressly authorized, website content may not be reproduced, copied, distributed, modified, commercially exploited, or represented as your own.
Uses that are not permitted
You may not use the website or related services for unlawful, fraudulent, abusive, harmful, or unauthorized purposes.
- Attempting unauthorized access to the website, systems, accounts, or data.
- Introducing malicious code, harmful software, automated attacks, or disruptive technologies.
- Interfering with normal website operation or security.
- Submitting false, misleading, fraudulent, or unauthorized transaction information.
- Using website content in a manner that infringes intellectual-property rights.
- Using automated systems to improperly scrape, copy, disrupt, or exploit the website.
- Impersonating another person or misrepresenting your authority to place an order.
Providers involved in store operations
Our store may rely on third-party providers for services such as ecommerce technology, payments, shipping, logistics, analytics, security, communications, and other business functions.
These third parties may operate their own systems, platforms, services, practices, and terms.
Roadlivo™ does not control every aspect of independently operated third-party systems or services.
Store operation and updates
We may update, maintain, modify, suspend, restrict, or temporarily interrupt parts of the website where reasonably necessary for maintenance, security, operational improvements, technical issues, or other business needs.
Continuous or uninterrupted website availability cannot be guaranteed in every circumstance.
Website and product information
To the extent permitted by applicable law, the website and its content are provided for general shopping, product-information, and customer-service purposes.
While we aim to maintain accurate and useful information, we do not guarantee that every website element will always be completely error-free, uninterrupted, or available in every circumstance.
Nothing in these terms excludes rights or protections that cannot lawfully be excluded.
Limits permitted by applicable law
To the extent permitted by applicable law, Roadlivo™ and Guangzhou Yili Biotechnology Co., Ltd. are not responsible for losses arising from misuse of products, unauthorized modifications, incorrect installation, inaccurate customer information, or circumstances outside our reasonable control.
Nothing in these Terms and Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Responsible purchasing and use
Customers are responsible for reviewing product information, confirming suitability, providing accurate order details, using products appropriately, and following applicable installation and safety information.
For automotive products, customers should ensure that accessories do not interfere with safe vehicle operation or applicable safety requirements.
Legal rights remain applicable
These Terms and Conditions are intended to operate together with applicable legal requirements.
If any provision is found to be invalid or unenforceable under applicable law, the remaining provisions may continue to apply to the extent legally permitted.
Nothing in these terms is intended to remove mandatory consumer rights that apply to a customer under applicable law.
Updates to the Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes in our website, store operations, products, services, business practices, or applicable requirements.
Updated terms may display a revised date at the top of this page.
Continued use of the website after updated terms become effective may be subject to the revised version.
Questions about these terms
If you have questions about these Terms and Conditions, an order, a product, or your use of the Roadlivo™ store, please contact our customer-support team.
For questions about an existing order, include your order number and the email address used at checkout.
Contact Roadlivo™ Customer Care.
Our customer-support team can assist with products, orders, payments, shipping, tracking, returns, refunds, and other store-related questions.